Privacy & Policy
NUTROBUNNY CODE OF ETHICS
Distributors are required to observe the NUTROBUNNY Code of Ethics at all times. The Firm reserves the right to terminate distributorship at any time for any violation. Upon enrollment, distributors are expected to pledge the following:
1. That I will follow the highest standards of honesty and integrity in the NUTROBUNNY Business.
2. I will present the Firm's marketing plan accurately and honestly, clearly portraying the level of effort required for achieving success. I shall not use misleading, false, deceptive, and/or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of the business to any prospective distributor, during interaction with them.
3. I will not make negative or disparaging remarks about the Firm, its products, officers, employees or other people and products. I will be respectful to the Firm as well as the direct selling business.
4. I will not instigate, encourage, indulge and/or guide downlines for bonus rebate/refund of commission. I will not encourage distributors recruited by me to purchase goods/services/ literature or sales demonstration equipment in unreasonably large amounts.
5. I will not use the Firm's trade name(s), information, literature, advertising material, and gathering of people or other resources including Intellectual Property to introduce and promote interests of any entity other than the Firm.
6. I will strive to ensure that my customers and fellow distributors are satisfied with the Firm's products and my services.
7. I will abide by the NUTROBUNNY distributor's Rules and Regulations at all times.
8. I will not resort to any fraudulent act in promoting the Firm's business at the expense of the Firm and fellow distributors.
9. During distributorship and thereafter, I will not do anything that may adversely affect the Firm, its reputation and business interests.
10. I shall not use misleading, deceptive, and/or unfair trade practices.
11. I shall take appropriate steps to ensure the protection of private information provided to me by the consumers.
NUTROBUNNY POLICIES / RULES + REGULATIONS
The following Rules & Regulations of NUTROBUNNY PRODUCTS LLP (the “Firm” or “NUTROBUNNY”) are formulated and implemented for safeguarding rights and dignity of the distributors while regulating conduct of business. In order to mould yourself as a responsible and ethical distributor of the firm, you must understand and abide by the Policies/Rules and Regulations of the Firm; any violation of the same can result in termination of your distributorship.
The Firm reserves the right to amend its Policies, Rules and Regulations without issuing prior notice or clarification. You are expected to visit the Firm's website from time to time and keep yourself abreast with updated policies, rules and regulations:-
1. Eligibility to Become a Distributor
A. Individuals
Individuals aged 18 years and above, or as per their respective State's legally- mandated age, can apply to be a distributor of the Firm. The Firm has absolute discretion to decide whether to accept or reject an application. Distributor of the Firm is not an agent, representative or employee. The relationship is on principal to principal basis. All applications must be sponsored by an existing distributor. Individuals should not indulge in unethical practices by obtaining multiple / duplicate distributorship’s in the name of their dependent family member’s. On finding of any such malpractice by an individual, the Firm has absolute discretion to decide whether to continue or cancel all such related distributorships.
B. Legal entities (such as HUF, partnership firms, LLP, Firm, Society and Trust).
In such cases, registration shall be in the name of the legal entity. Liability and entitlement of such entity is as per law of the land. Commission payment would be made by the Firm in the name of the entity.
No change in constitution of the entity (including its partners /shareholding/ constitution/members/trustees etc.) shall be entertained by the Firm.
Firm will communicate only with a person/official duly authorised by the entity under written intimation to the Firm in advance.
In case of dissolution/winding up/insolvency of the entity, commission entitlement / arrears, if any, shall be released to the successor entity upon submission of proof acceptable to the Firm. Claim(s) in this respect shall not be entertained after 90 days from the incident of dissolution/winding up or declaration of insolvency.
2. Commission Payment
Commission for all distributors is computed twice in a calendar month, and commensurate with the business done in the relevant business month. Pay outs will be issued by the Firm to the registered distributors as per Firm’s policy. All payouts shall be subjected to TDS or any other taxes prevalent as per various statutory laws from time to time.
On receipt of the payouts, distributors should check accuracy of computation. Any queries in this respect should be made within 14 days from the date of issuance of payout by the Firm. In the absence of such queries the figures mentioned in the statement shall be final and binding. It is mandatory for the distributors to provide their contact details, address, PAN number and other details as required by the Firm. They must also send to us information if there is any change in their details provided to the Firm.
3. Renewal of Distributorship
The Firm does not charge any renewal fee. Distributorship is discontinued if the distributor resigns and if the resignation is accepted by the Firm. The distributorship is terminated by the Firm if the distributor does not conduct any Business with the Firm for more than two years or for any violations of Firm’s policies.
In the above cases the distributor will be required to put forth his/her claims within one month of the date of the above happenings, thereafter no claim will be entertained. The claims will be settled as per Firm's Policy.
The limitation period of claiming any amount due to the distributor by Firm shall be three years. No claims after a period of three years from the due date shall be entertained by the Firm.
4. Submission of Distributor Application Form
A person/entity who completes the formalities and fills the Distributor Application + Agreement Form (the “Applicant”) shall be assigned an Applicant Number. The Applicant Number shall be valid for 5 days and the Applicant shall be confirmed as a distributor pursuant to it carrying out at least one transaction within 5 days from the date of submission of the Distributor Application + Agreement Form. All distributors shall be given a unique Distributorship Number which they shall use while ordering goods from the Firm and for referring other Distributors to the Firm.
5. Representation made by Distributor
Distributor(s) shall not exaggerate or misrepresent benefits associated with the Firm and the Firm's products and services.
Distributor(s) must know and convey that earnings come only through hard work, commitment and consistent efforts.
Distributor(s) shall not make claims other than what is mentioned in the Firm's plans and literature about products, quality and earnings. Firm has the unconditioned rights to take any and all actions including seeking damages for distributor's action/inaction inviting and causing ill repute / loss to the Firm for misdeclaration or misrepresentation.
6. Labeling, Packaging and Pricing
The product description, labeling, pricing and packaging done/determined by the Firm is final and sacrosanct. No alteration is permissible in these.
Distributor(s) are not authorised to re label, repack, and alter description or sale products loose or in a form not originally caused by the Firm or at a price not fixed by the Firm. Allegations against distributor(s) for contravening this rule shall be investigated and appropriate action will be taken. Distributor(s)s shall also be sole responsible for any statutory bodies actions / complains in cases of such malpractices by any distributor.
7. Place Order
The distributor has to place order within 5 days of joining. If the order is not placed then it will result in distributor's application not being accepted by the Firm and the ID will be rendered invalid.
8. Product Guarantee
NUTROBUNNY PRODUCT LLP (hereinafter called the Firm) offer products of best quality to every customer. If the product purchased by the distributors or consumers are of inferior quality or with manufacturing defects, the Firm guarantees replacement. However, this guarantee does not extend to damages or contamination due to expiry, negligence or deliberate act. Distributor(s) are strictly instructed not to sell any products after its expiry and to suitably dispose all expired products, if any, as per process prescribed by Statutory authorities from time to time.
9. Product Return Policy
In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/Firm from whom they had purchased the same, within 15 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy/invoice. In such cases, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products.
The distributor can then return these products, with original Invoice to the Firm. The Firm will replace these products free of cost or if the distributor does not want the same products, the Firm will give a cash voucher (zero PV) of the same amount, which can be used by the distributor within 30 days for purchasing products of their choice.
Documents Required
Product Return Form • Reason for return • Copy of Invoice • Products to be returned
10. Buy Back Policy
The Firm provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any NUTROBUNNY products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months.
If the distributor resigns within 30 days from the purchase of the products, NUTROBUNNY shall provide a full refund to the distributor against the products being returned which will be equal to the distributor cost of the products being returned, less total bonus / commissions paid out by the Firm on the original purchase to the distributor or its network, less GST.
If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from NUTROBUNNY, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus / commissions paid out by the Firm on the original purchase to the distributor or its network, less GST, less 20% service charge.
11. Procedures for Dealing with Instances of Violation
The Firm provides guidance and advice to deal with situations involving breaches and violation of its policies and these rules and regulations. The Firm shall also take appropriate action against the distributor(s) involved. In the event of any violation, the following procedure needs to be observed:
a) A complaint has to be lodged immediately upon knowing about violation of any Policies/Rules and Regulations of the Firm. The complaint must be given in writing by giving details of the alleged violation, also he/she must inform his/her upline about the complaint.
b) Upon receiving the complaint, the Firm shall immediately notify the distributor involved, requesting a swift response by way of a chance to explain his/her case. Firm may in appropriate cases institute such action suo motu.
c) In case of inadequate information, the Firm may request for more details from either party.
d) If the Firm is convinced that the only way to restore normalcy is to suspend or terminate distributorship, it shall convey its decision in writing to the distributor concerned. The letter shall be posted through Registered mail/ Courier to the last known address of the distributor as listed in Firm's database and the post mark shall be taken as proof of receipt and/or shall be sent through firm’s email to the last known email address of the distributor as listed in Firm's database. The Firm reserves the right to take necessary action against the terminated distributor including seeking compensation, recovery, damages and legal costs incurred, if any. However, the Firm reserves the right to amend or modify any part of the above decision if and when such a need is felt by the Firm.
12. Inactive Distributor
Irrespective of the level attained, if a distributor does not place any order in preceding six months or more, since the DAF was entered or since the last purchase by the distributor, then the Firm reserves the right to take a decision (including termination) regarding the distributorship of the said distributor. If the distributor does not place any order with the Firm for the preceding month, the distributor will be termed as an “Inactive distributor”.
13. Multiple IDs
No multiple ID’s of distributorship shall be allowed among close / dependent family members. Signing up an existing distributor from another group shall also be strictly prohibited and be considered as Multiple ID’s. Allowing other people or relative to use his/her distributorship to do business shall also be strictly prohibited.
The Firm will take strict action for Multiple ID’s as per its discretion.
14. PROMOTION, ADVERTISING, SALES AND MARKETING POLICY
The Firm has developed and follows its own policy for promotion, advertising, sales and marketing of its products. The distributor(s) should implement such policy. Under no circumstances, distributor(s) are allowed to alter or formulate policies. However, distributors are encouraged to provide inputs and suggestions for the Firm's consideration.
Firm does not allow its products to be stored, displayed or sold in wholesale or retail outlets. Each distributor is expected to report such instances, whenever it comes to their notice along with a note indicating the person/distributor responsible for and the circumstances behind such instance.
Sale and purchase of the Firm's products amongst distributors and staff of the Firm is not permissible. Upon detection of such instances, strict action shall be taken against the persons involved. Sale of products at price(s) and in packages other than the one determined and implemented by the Firm is strictly prohibited. Acts of sale of products at price(s) other than the prescribed price for competing with other distributors or otherwise shall be seriously viewed; in such cases Firm may terminate distributorship of the person(s) found responsible for such act and forfeit their commission entitlement/arrears.
Distributors are not allowed to carry out their own promotions unless they have written approval from the Firm for the same. The Firm designs, prints, publishes and circulates product information, plan and vision related literature for marketing and sales of its products. Distributors are not allowed to deviate there from. Under special circumstances, the Firm may allow distributor(s) to create customised literature and/or advertisement. However, for this purpose, interested distributor(s) shall have to submit a detailed plan in advance to the Firm for its approval. Unless written approval is given by the Firm, none can digress from the form and content of the Firm's literature/policy for promotion, marketing and sales. On expiry or termination of distributorship, the distributor shall remove and discontinue the use of all Firm’s signs, logo and/or any other representations and shall not use any name, signs, label, stationery, product name, copyrights, designs and/or any printed material related to any of the Firm‘s products. If the above condition is violated, the Firm in its discretion may take legal recourse against the errant distributors. The distributor shall provide the following details to the consumer upon sale of products by the distributor
(a) the name of the purchaser and seller;
(b) the delivery date of goods or services;
(c) procedures for returning the goods; and
(d) warranty of the goods and exchange/replacement of goods in case of defect.
In case the distributor is selling or offering for sale products on an e-commerce platform/marketplace, the distributor must take prior written consent from the Firm in order to undertake such activities.
15. Waiver
The failure of the Firm to exercise any rights stated in the Firm Rules and Regulations or in the Distributor Application Agreement shall not constitute a waiver of the Firm's rights to demand exact compliance therewith.
Any waiver by the Firm can and shall only be affected in writing by authorised personnel of the Firm.
The Firm reserves all rights to take all decisions which it feels are necessary to protect the best interests of its distributors, customers and its business including decisions concerning implementation of this Business Plan. The Firm's decision in this regard shall be final.
17. Prohibited Act
a) Incur any liabilities or Debt in the name or on behalf of the Firm.
b) Enter into, modify or alter any contract in the name of the Firm.
c) Engage itself or show interest directly/indirectly as agent, servant or licensee for sale of any product/goods other than those of the Firm, in any trade, business or profession in competition with the Firm.