Return policy

Product Return Policy

In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/Firm from whom they had purchased the same, within 15 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy/invoice. In such cases, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products. 

The distributor can then return these products, with original Invoice to the Firm. The Firm will replace these products free of cost or if the distributor does not want the same products, the Firm will give a cash voucher (zero PV) of the same amount, which can be used by the distributor within 30 days for purchasing products of their choice.

Documents Required

Product Return Form     • Reason for return        • Copy of Invoice             • Products to be returned

10. Buy Back Policy

The Firm provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any NUTROBUNNY products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months.

If the distributor resigns within 30 days from the purchase of the products, NUTROBUNNY shall provide a full refund to the distributor against the products being returned which will be equal to the distributor cost of the products being returned, less total bonus / commissions paid out by the Firm on the original purchase to the distributor or its network, less GST.

If the distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from NUTROBUNNY, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus / commissions paid out by the Firm on the original purchase to the distributor or its network, less GST, less 20% service charge.