Term & Condition
TERMS AND CONDITIONS
Please read these Terms & Conditions ("Agreement") carefully. The Terms & Conditions set out your Rights with respect to any purchases made by you, including important limitations and exclusions, such as those in NUTROBUNNY's product warranties. In this Agreement, the terms "we", "us", "our" refers to NUTROBUNNY.
BY PLACING AN ORDER WITH US, YOU ACCEPT AND ACKNOWLEDGE RECEIPT OF THIS AGREEMENT.
NUTROBUNNY reserves the right, at its sole discretion, to change, modify, add, or remove portions of this Agreement or change the Terms and Conditions of sale, at any time. You should read this Agreement together with any other existing and future written agreements that you have with us. If there is a conflict between a term in this Agreement and any other written agreement you have with us, the term of this Agreement will prevail.
1. THE CONTRACT BETWEEN US AND YOURSELF
1.1 Your order is treated as an offer to us. Your product order/s can be accepted only once we have received the correct required payment. We shall have the discretion to determine, whether or not to accept your offer. Once payment has been received and your offer is accepted by us, we will confirm the acceptance of your order by sending an email to you at the email address you provide in your order. The acceptance of your offer shall be deemed to be concluded in India. Our acceptance of your order brings into existence a legally binding contract between us. Should we reject your offer, any payment/s made by you shall be refunded in the manner provided for in clause 4 of this Agreement.
1.2 In placing an order, you certify that the information provided by you is complete and accurate. Without limiting the foregoing, you undertake that:
(a) you are legally and fully entitled to use the mode of payment as agreed between the parties for the purpose of making the purchase; and
(b) There are sufficient funds in the chosen mode of payment to cover the total cost of your purchases, including any applicable delivery charges.
1.3 In the event that an item is listed at an incorrect price or with incorrect information, we shall have the right, at our sole discretion to refuse any order placed. Should we refuse your offer, any payments made by you shall be refunded in the manner provided for in clause 4 of this Agreement.
2. PRICE
2.1. The prices payable for the products that you order are as displayed on our website.
2.2. The prices displayed on our website are inclusive of all taxes.
2.3 You may pay for any products ordered by any modality of payment as may be agreed between the parties. All credit card purchases however, are subject to approval from your credit card company.
3. RIGHT FOR YOU TO CANCEL YOUR CONTRACT
3.1. Contract for Sale of Goods and Services
If the products that you order from us are goods, you may cancel your contract with us within SEVEN (7) days from the date of your invoice.
3.2. To cancel your contract, you must notify us in writing in accordance with clause 8.
3.3. If you have received the product/s or any materials from us relating to the product/s before you cancel your contract, then you must send the product/s or those materials back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the product/s for delivery you must not unpack the product/s or any such related materials when they are received by you and you must deliver the product/s or those related materials back to us at our contact address at your own cost and risk as soon as possible.
3.4. Once you have notified us that you are cancelling your contract, any sum received by us from your credit card / net banking / debit card / wallets / UPI / etc. will, subject to the deduction of an administration fee / product delivery cost / taxes already paid, be re-credited to your account as soon as possible and in any event within thirty (30) days from the date the invoice/s are delivered by us PROVIDED THAT the product/s in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the product/s we shall be entitled to deduct the direct cost/s of recovering the products from the amount to be re-credited to you (if any).
4. REJECTION BY US
4.1. We reserve the right to reject your order if:
4.1.1. We have insufficient stock of the product/s you ordered; or
4.1.2. We do not deliver to your area; or
4.1.3. One or more of the product/s you ordered was listed at an incorrect price due to a typographical error.
If we do reject your order, we will notify you by e-mail and will re-credit to your account any sum received by us from your credit card / net banking / debit card / wallets / UPI / demand draft and/or such other method or modality of payment as may be agreed between the parties as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
5. DELIVERY OF PRODUCTS
5.1. We will deliver the products, if they are good/s, ordered by you to the address you give us for delivery at the time you make your purchase. All product/s will be / are dispatched according to the order placed by you. Once the product/s is / are dispatched, change of shipping address will not be allowed.
5.2. Delivery will be made as soon as possible after your order is accepted and in any event within thirty (30) days of your invoice. Delivery will be by way of courier or other similar services. Once the product/s is / are dispatched, any change of shipping address will not be allowed.
5.3 You must produce your valid identification proof ("valid ID") for verification before acceptance of the product/s. In the event you are not able to receive the product/s, you must authorise any of your immediate family members and/or any authorised person to receive the product/s who is able to verify his/her authorisation by producing a valid ID.
5.4 You will become the owner of the product/s, if it is a/are good/s, ordered by you when they have been delivered to you. Once the product/s has been delivered to you, they will be held at your own risk and we will not be liable for their loss or damage.
5.5 In the event the product/s received by you is different from what was ordered, you must notify us via email within seven (7) days from the date of purchase. In the event of any damage or there is shortage of the product/s received, you must notify us via email within seven (7) days of receipt of the product/s.
Product Exchange:
Check List:
Physical Product exchange requests are applicable only within 7 days from the date of purchase the product. The Distributor should send a mail from his/her registered email ID within 7 days from the date of purchase mentioning all relevant details to support@nutrobunny.com and courier the product back to warehouse for product exchange.
If there are multiple products purchased under a single order number and the Distributor wishes to exchange only one product, this is also acceptable and the process of return / exchange shall be same and will be processed accordingly.
Product exchange requests will not be entertained after 7 days from the date of purchase.
Distributor will have to select the same value products which he/she wishes to exchange it with.
6. LIABILITY
6.1. If the product/s we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing in accordance to clause 8, regarding the problem within seven (7) working days of the delivery of the product/s in question.
If you do not receive the product/s ordered by you within thirty (30) days of the date of invoice from which you purchase it/them, you must notify us in writing in accordance to clause 8.
If you notify a problem to us under this clause, our obligation, at your option, shall be: (a) to make good any shortage or non-delivery; or (b) to replace or repair any product/s that is/are damaged or defective.
6.2. Save as precluded or restricted by law, by these Terms and Conditions and the Policies & Procedures we shall not be liable for any indirect or consequential losses, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem notified to us under this clause.
6.3. We rely on the accuracy of all information you provide in your order. You shall be solely responsible for any losses and/or delay due to any incorrect information you provide us in your order.
6.4. Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
7. UNDELIVERABLE PRODUCTS
7.1 We will make the first attempt at delivery within thirty (30) of your invoice. Thereafter, in the event the first attempt at delivery fails for whatsoever reason, we will make a maximum of one (1) additional attempt within a period of ten (10) days from the first delivery attempt, to deliver the product/s ordered to the shipping address provided by you.
7.2 Product/s is/are considered as undeliverable if: -
a) we are unable to deliver after making three (2) attempts as outlined in clause 7.1 above; b) your shipping address has changed (without notifying us), is incomplete, illegible, incorrect or cannot be located; c) you are not contactable and/or are untraceable; d) delivery is impossible because of the unavailability or refusal of a person authorized by you to accept delivery of the product/s on the initial delivery attempt or reattempts; e) the person authorized by you is unable or refuses to accept delivery and /or produce his/her valid ID; and/or f) for any other reason not stipulated in (a) to (e) above.
7.3 You will incur reshipment and applicable charges in the event the product/s cannot be delivered to you as stipulated in clause 7.2 (a) to (f) above and is thereby returned to us.
8. NOTICES
Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and addressed to NUTROBUNNY PRODUCTS LLP, Diamond Heritage, Unit 707A, 7th Floor, 16 Strand Road, Kolkata 700001, West Bengal, India and all notices from us to you will be displayed on our website from time to time.
9. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. INVALIDITY
If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
11. PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.
12. THIRD PARTY RIGHTS
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement.
13. GOVERNING LAW
The contract between us shall be governed by and interpreted in accordance with the Laws of India and the Courts of Kolkata, India shall have jurisdiction to resolve any disputes between us.
14. ENTIRE AGREEMENT
These Terms and Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any salesperson on our behalf or any person should be understood as variation of these Terms and Conditions or as an authorised representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.